About us

We’re a new accommodation centre based in Dublin, focused on providing first class care and community for our residents. We're part of a wider commercial group in Ireland responsible for multiple high profile organisations with a track record of delivering excellence across all our entities.

About the Job

We are seeking a dedicated and organised Part Time Assistant Site Manager to drive and maintain our high standard of delivery in our new venture and support the day-to-day operations of our accommodation centre. In this key role, you’ll assist in supervising staff, addressing resident concerns, ensuring compliance with health and safety standards, and managing important administrative tasks.

Key Responsibilities:

1. Staff Supervision & Team Coordination:
   • Support the Site Manager in leading and supervising staff on-site, ensuring that all team members follow operational procedures and standards.
   • Foster a positive team environment by motivating staff, addressing concerns, and promoting effective teamwork.
   • Provide training and guidance to new and existing staff, ensuring they are fully equipped to carry out their roles.
2. Resident Relations & Problem Resolution:
   • Act as the main point of contact for residents, addressing queries, complaints, and requests in a prompt and professional manner.
   • Handle resident issues efficiently, aiming for resolution on-site and ensuring residents feel heard and valued.
   • Monitor resident satisfaction and proactively seek feedback to improve the overall service.
3. Health, Safety, & Legal Compliance:
   • Assist the Site Manager in ensuring the site complies with all health, safety, and legal regulations, including fire safety, first aid, and emergency procedures.
   • Conduct regular health and safety inspections, ensuring staff are aware of and following safety protocols.
   • Stay updated on local regulations and industry best practices to ensure ongoing compliance.
   • Assist with the coordination of safety drills, audits, and reporting any incidents or accidents promptly.
4. Administrative Management & Reporting:
   • Manage administrative duties including scheduling, record-keeping, and handling paperwork related to operational activities.
   • Assist in maintaining accurate reports on staff attendance, site incidents, maintenance requests, and resident concerns.
   • Ensure that all documentation is up-to-date, organised, and ready for audits or handovers to the Site Manager.
   • Help the Site Manager with financial administration, such as tracking site budgets, processing invoices, and coordinating resource allocation.
5. Operational Oversight:
   • Work with the Site Manager to maintain smooth day-to-day operations by supporting in the management of site logistics, facilities, and general operations.
   • Monitor facility upkeep and cleanliness standards, ensuring maintenance issues are addressed and resolved promptly.
   • Coordinate with external contractors or service providers to ensure timely and effective completion of maintenance tasks.
6. Team Development & Performance Monitoring:
   • Provide feedback to the Site Manager regarding staff performance and assist with performance reviews, identifying areas for improvement.
   • Encourage continuous development within the team, supporting staff through regular check-ins, offering constructive feedback, and ensuring their growth within the organization.
   • Help with conflict resolution among staff members when necessary, promoting a positive and professional work environment.
7. Emergency Response & Crisis Management:
   • Be part of the emergency response team, helping to handle incidents such as medical emergencies, accidents, or facility breakdowns.
   • Ensure that emergency protocols are followed correctly, and that appropriate actions are taken in a timely manner.
   • Provide support during crisis situations by staying calm, effectively communicating with residents and staff, and coordinating with management as needed.

Qualifications and Experience:

• Experience in hospitality, social services, or facility management.
• Strong problem-solving and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays, depending on operational requirements.
• Strong knowledge of health, safety, and legal regulations, particularly in accommodation or facility management.
• Strong organisational skills and the ability to prioritise tasks effectively in a busy, fast-paced environment.
• Excellent verbal and written communication skills, with the ability to clearly convey information to staff, residents, and management.
• Strong problem-solving skills, with the ability to make sound decisions quickly when dealing with resident concerns, staff issues, or operational challenges.
• Ability to work collaboratively with the Site Manager and other team members to ensure operational efficiency and maintain a positive work culture.

Please apply below:
https://knockmittenhouse.bamboohr.com/careers/26