Job Summary: 

The Centre Manager is responsible for the overall management of an accommodation centre, ensuring smooth operations and resident satisfaction. This role mirrors the responsibilities of a Centre Manager, as referenced in external guidelines, focusing on operational efficiency and resident welfare while adhering to regulatory requirements.

Key Responsibilities:

Leadership and Team Management

• Take on a leadership role within the center, ensuring the smooth and effective management of all services.
• Organise the induction and training of staff, fostering team capacity and development.
• Supervise, support, and motivate staff, modeling leadership behaviors and embedding a positive, values-driven culture.
• Promote teamwork and reflective practices, enhancing the overall performance of the team.
• Address staffing shortages proactively by assuming team member duties when necessary to ensure service continuity.
• Organize and contribute to team meetings and other discussions as required.

Operational Management

• Lead the day-to-day management of the centre, ensuring services are delivered efficiently and effectively.
• Ensure compliance with all health, safety, and legal requirements, maintaining high operational standards.
• Oversee maintenance and upkeep of the facility, providing a safe, welcoming, and comfortable environment for residents and staff.
• Carry out administrative and financial procedures in line with organizational policies and procedures.
• Ensure the proper use of administration and recording systems, updating or improving systems as needed.
• Maintain high standards of documentation, ensuring all incidents, emergencies, events, and handovers are recorded accurately.

Resident Support

• Act as the primary point of contact for residents, addressing their needs and concerns promptly, empathetically, and professionally.
• Ensure a safe, welcoming, and friendly environment is maintained throughout the centre.
• Proactively address difficult or problematic situations as they arise, using a sensitive and direct approach.
• Foster positive communication with residents and develop initiatives to enhance their experience and well-being.

Collaboration and External Relationships

• Work effectively with IPAS, HIQA, HSE, Tusla, An Garda Síochána, and other relevant external agencies to ensure resident welfare and safety.
• Develop and maintain positive, mutually beneficial relationships with external stakeholders to improve service delivery.
• Identify gaps in service provision and collaborate with the leadership team to develop and implement improvement plans.

Administrative and Financial Responsibilities

• Manage centre budgets, ensuring financial prudence and adherence to allocated resources.
• Prepare and maintain accurate reports and documentation for internal and external stakeholders.
• Carry out a range of administrative tasks, including audit preparation and compliance documentation.

Health and Safety Compliance

• Ensure adherence to health and safety regulations at all times, maintaining related policies and procedures.
• Address property management and upkeep issues to guarantee the center operates at the highest safety standards.

Handling Complex Situations

• Handle escalated situations or emergencies with professionalism and efficiency, adhering to organizational policies.
• Assume responsibility as a Mandated Person and Designated Liaison Person, ensuring appropriate handling of sensitive matters.

Qualifications and Experience:

• A strong dedication to the center’s vision, mission, and values, with a focus on achieving organizational goals.
• A deep understanding of the challenges faced by vulnerable people and a trauma-informed approach to service delivery.
• Demonstrates integrity and the ability to build trusting, respectful, and professional relationships.
• An openness to change and a willingness to learn and adapt based on feedback from residents and colleagues.
• Maintains a resilient, positive outlook and practical common-sense approach to challenges.
• Proven ability to lead teams effectively and solve problems in dynamic environments.
• Strong written and oral communication skills, along with proficiency in IT tools and systems.
• Excellent interpersonal and teamwork skills to foster collaboration and maintain a positive work culture.
• Strong advocacy skills to support residents’ needs and ensure their voices are heard.
• The ability to understand, prevent, and respond appropriately to challenging behaviors, with skills to manage and resolve pressurized situations.
• A creative and dynamic approach to service delivery, driving improvement and engagement.
• Significant experience in emergency accommodations, social services, or the hospitality industry.
• Strong leadership and organizational skills, with the ability to manage and motivate diverse teams.
• In-depth understanding of health and safety regulations and operational compliance standards.
• Proven ability to manage budgets effectively and deliver results within resource constraints.

Job Type: Full-time, Permanent

Pay: €50,000-€75,000 per year DOE

Additional pay: Performance bonus

Benefits:

• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• On Call

Please apply below:
https://ie.indeed.com/job/accommodation-centre-manager-6216e5b9a49c94a8