Position: Call Coordinator

Hours: 6 evenings per month (4:30pm – 9:00 pm, weekdays)
Location: Remote 
Rate of Pay: Competitive

About Us:

Connect Counselling provides vital support to adult survivors of childhood abuse, offering a safe and compassionate space to access professional counselling and helpline services. We are seeking a Call Coordinator to join our team and play a key role in connecting callers with counsellors during our evening service.

Role Overview:

As a Call Coordinator, you will be responsible for managing and routing all incoming calls to our on-duty counsellors. You will provide a professional, caring first point of contact for callers and ensure smooth communication during our evening support hours.

Key Responsibilities:

• Answer and route all incoming calls efficiently to the appropriate counsellor.
• Provide a warm, courteous, and compassionate response to all callers.
• Maintain accurate records of call activity during your shift.
• Collaborate with the counselling team to ensure seamless service delivery.

Requirements:

• Experience in customer service or a call centre environment.
• May suit a pre accredited trainee counsellor
• Excellent telephone manner – professional, courteous, and empathetic.
• Strong organisational and communication skills.
• Ability to work independently and manage multiple calls effectively.
• Reliability and flexibility to work 6 evening shifts per month (4:30pm – 9:00 pm).

What We Offer:

• Competitive rate of pay.
• A supportive and meaningful working environment.
• Flexible evening hours to fit around other commitments.

How to Apply:

If you have a passion for helping others and the skills to provide excellent call coordination, we want to hear from you. Please send your CV and a brief cover letter outlining your suitability for the role to admin@connectcounselling.ie. Application Deadline: March 11th 5.00pm