Dublin Simon Community: Supported Housing Service Manager
About us:
At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We’re looking for client focused, friendly and adaptable people to join our team. This standard is achieved by organisations that have best practice Human Resource Systems in place, particularly in the area of staff training and development, communication, and staff involvement in the decision making processes in the organisation.
About the job:
As a Supported Housing Service Manager, you’ll ensure the provision of accommodation and services within Dublin Simon operate effectively and consistently to best practice standards, meeting the needs of service users.
Location: Dublin
Working Hours: Generally, Monday – Friday (9am – 5:30pm), but some flexible working hours may be required, in line with service needs (example: you may need to cover other managers when they are on leave). 37.5 hours per week. 25 days annual leave.
Responsibilities:
- Deliver a quality effective service ensuring the progression and sustainability of all service users and residents.
- Ensure ongoing regular communication between the service and the local community to develop and maintain positive relationships with neighbours and other key stakeholders, in line with good practice and policy, and implementing the ‘Good Neighbour’ Policy.
- Develop, implement, deliver and review strategic and operational projects in line with the Dublin Simon Community Strategic Plan. Implement all aspects of the Service Level Agreement for the service. Manage interdependencies ensuring the seamless delivery of objectives and targets.
- Enhance the dignity and integrity of those who use our services by facilitating, developing and implementing participation and development initiatives.
- Implement systems and structures within the service, such as Care and Case Management and Outcomes Star, to ensure comprehensive and accurate assessment of peoples needs and strengths, identifying required interventions and developing and implementing a support plan while delivering an integrated and seamless continuum of care.
- Drive Quality Standards within services through quality systems and structures, ensuring continuous improvement, particularly in the areas of new initiatives, team development, systems implementation and benchmark against best practice standards. Review and audit regularly, changing as required when new evidence becomes available.
- Transform the organisation vision into meaningful, proactive and creative objectives, developing, achieving, measuring and reviewing the Housing scorecard.
- Lead and manage staff setting clear targets, facilitating effective team dynamics and quality standards to ensure teams are performing to their maximum potential.
- Provide a high standard of service ensuring service user satisfaction as it pertains to services and a prompt resolution to complaints.
- Manage the integration and delivery of all day to day operational functions of the services.
- Drive through continuous improvement initiatives, team development, systems implementation and benchmark best practice standards.
- Ensure adequate capacity and resource planning.
- Proactively plan and ensure preparedness to respond to the needs of the service users
- Regularly engage with and build a professional relationship with service users treating them with dignity and respect ensuring the values of DSC are upheld through initiatives.
- Participate with the Long Term Accommodation Management Team in demonstrating excellence in the delivery of an integrated and seamless Continuum of Care system within Dublin Simon.
- Develop, protect, and nurture strong internal and external relationships to facilitate seamless services within the Housing Services of Dublin Simon. Monitor and measure established relationships continuously.
- Actively participate as part of Dublin Simons management team to develop innovative responses to strategic requirements.
- Work with the Director of Homeless and Community Services and Human Resources to forward plan, recruit, motivate, train, supervise and performance manage staff and volunteers to ensure they rapidly respond as a cohesive unit in the delivery of services.
- Ensure that work is completed within agreed budget, effective utilisation and distribution of resources, ensuring regular monitoring and control. Ensure all costs are controlled without compromising standards and service delivery.
- Manage and allocate full-time and part-time volunteers to ensure they contribute to Dublin Simon objectives.
- Ensure the induction and ongoing training of new staff, relief staff, volunteers, graduates, student placements and community employment participants.
- Managing infection prevention control protocols and Covid- 19 procedures.
- Participate in the on-call rota as laid down in the policy covering this area.
- Perform all relevant administration.
Minimum qualifications:
- BA/BS degree.
- +2 years experience working with vulnerable/disadvantaged groups, ideally in the homeless sector.
- Knowledge of services in the Homeless sector.
- Understanding of why people become homeless and the needs they have.
- Developing, implementing and driving change/ improvement initiatives, managing projects, team development and/or systems implementation.
- Client-focused, organised, thoughtful decision maker, with demonstrated project management skills.
- Excellent communicator, with the ability to lead and motivate others, whilst being respectful and professional.
Preferred qualifications:
- Experience working in the field of homelessness.
- Managerial experience.
- Driving licence.
- Driving and implementing change, system or improvement initiatives.
- Passion for helping people, with the ability to work in an agile environment with a problem-solving attitude.
- Developing, implementing and evaluating action plans.
Benefits to working with Dublin Simon Community:
- 25 days of annual leave
- 5% matched contribution to your pension
- Paid Sick Leave Policy
- Paid Maternity Leave Policy
- Bike to Work Scheme
- Commuter Travel Tax Savers Ticket
- 1st-week Comprehensive Training
- Progression Opportunities
Shortlisting will be in progress throughout the period that the vacancy is live, so you may be called for interview and/or the vacancy may be filled before the closing date.
Please note that we reserve the right to offer the position to a successful candidate prior to the deadline of receipt of applications and we advise that you apply early.
If you are unsure of any of the requirements, contact the Recruitment Team on (01) 635 4860