Social Care Reception Officer 

Starting 40K negotiable
Hours 30-40 hours flexible
Location: one post in Cork City and one in Glounthaune Cork

Roles and responsibilities

A Reception Officer in IPAS (International Protection Accommodation Services) plays a crucial role in ensuring the smooth operation of accommodation centres for individuals seeking international protection. Their responsibilities focus on resident support, safety, and compliance with national standards.

1. Resident Support & Welfare

• Act as the first point of contact for new residents, ensuring they receive an appropriate welcome and induction.
• Conduct vulnerability assessments and needs-based screenings to identify individuals requiring additional support.
• Assist residents with orientation, explaining house rules, policies, and available services.
• Provide ongoing support, directing residents to services such as healthcare, education, legal aid, and community groups.
• Maintain confidential records on resident needs, concerns, and accommodations provided.
• Ensure access to translation services where necessary to facilitate effective communication.

2. Compliance & Record-Keeping

• Ensure all admissions and room allocations align with the centre’s room allocation policy and residents' needs.
• Maintain accurate documentation on all interactions with residents, including special requests, complaints, and incident reports.
• Adhere to national standards and IPAS policies, ensuring compliance with human rights-based approaches in service delivery.
• Monitor and report any safeguarding concerns, ensuring Child First and Safeguarding Vulnerable Adults policies are followed.

3. Incident & Complaint Handling

• Record and manage informal complaints, escalating formal complaints in line with IPAS complaints policies.
• Support the implementation of incident management procedures, ensuring incidents are logged, reviewed, and followed up appropriately.
• Assist in conflict resolution, promoting a safe and respectful environment for residents.

4. Coordination with Service Providers

• Liaise with healthcare providers, social workers, community welfare officers, and legal services to ensure residents receive appropriate supports.
• Work with centre management and external agencies to facilitate interventions for vulnerable residents.
• Assist with transfers and accommodations for residents moving between centres, ensuring continuity of support.

5. Safety & Emergency Procedures

• Ensure residents are aware of emergency protocols and fire safety measures within the centre.
• Conduct health and safety checks, reporting any risks or hazards to management.
• Respond appropriately to emergency situations, such as medical emergencies, security threats, or safeguarding concerns.

6. Community Engagement & Wellbeing Initiatives

• Promote integration activities, such as language classes, community events, and workshops.
• Provide information leaflets on available community supports, activities, and education programs.
• Support residents in developing independence, signposting opportunities for self-improvement and well-being.

Key Skills Required:

• Social Care Degree or equivalent
• Strong knowledge of HIQA national standards
• Strong interpersonal and communication skills
• Ability to handle sensitive and confidential information
• Knowledge of asylum processes, safeguarding, and national standards
• Conflict resolution and crisis management skills
• Cultural awareness and ability to work with diverse populations
• Strong record-keeping and administrative abilities

Apply by emailing CV to aishlingstack@gmail.com