Position: Programme Coordinator

Organisation: Common Purpose Ireland

Responsible to: Programme Manager

Physical Location: Guinness Enterprise Centre Dublin 8 [flexible with hybrid working welcome]

Duration: Full time, 37.5 hours, core hours 9 to 5.30 pm

Salary range: Range €32K to €35K plus bonuses, with upward only review after 6 months

About Common Purpose:

Are you passionate about people and creating real impact in society, in individuals and organisations? Are you our next Programme Coordinator?

Common Purpose, a global social enterprise, a pioneer in experiential programmes, is an innovative leadership development organization focused on cross sectoral learning and upskilling individuals of all ages to make positive change in themselves, their organisations and their community. We run cutting edge programmes in over 100 cities worldwide offering participants the knowledge, skills and inspiration to cross boundaries, solve complex problems and become more active and engaged leaders in society.

We are a change led, impact driven organization and if you are curious and passionate about people this could be the job for you.

We are currently looking for a dynamic and ambitious professional, who shares our values and is passionate about making real impact by inspiring leaders of all ages to do more to create a better world, to join us as Programme Coordinator. You will be working in our Dublin team, within a dynamic and fast-paced environment, working out of the bustling and entrepreneurial Guinness Enterprise Centre in Dublin 8 but with flexible working (at home and in the office).

We require support for our programme delivery team who are based primarily in Ireland but as part of a wider global team with colleagues also in the UK, Germany, US, India, Singapore and Australia. You will be supporting our programme delivery for a broad range of clients and participants, from young people to senior leaders.

With an eye for detail, an organised disposition, and the ability to manage high-pressure situations, you will be responsible for all elements of programme delivery and participant journey of Common Purpose Ireland but also possible international work with our colleagues across the globe.

Common Purpose is an equal opportunities employer and we welcome applications from minority groups. Guinness Enterprise Centre is fully Wheelchair accessible

The Vision:

Work within Common Purpose structure to support the delivery of the Common Purpose Ireland vision.

Support Common Purpose teams in delivering high quality local and national events in line with the Common Purpose Ireland Strategic Plan.

Main Purpose of the Role:

The Programme Coordinator is a member of Common Purpose staff reporting to the Programme Manager, with dotted line supervisory accountability to the CEO.

The Programme Coordinator has supportive administrative and customer service responsibility for Common Purpose (Ireland). The role is to support quality, sales and delivery of Common Purpose programmes in Ireland while providing administrative support to the team.

Responsibilities:

1) Events and Programme Coordination

• Responsible for the efficient administration of all systems and activities pertaining to Common Purpose Ireland’s suite of leadership development programmes
• Support Common Purpose teams in delivering high quality virtual and in-person events, programme days, launches, and alumni events, under guidance of the Programme Director
• Manage the administration and coordination of virtual programmes during the sessions using Zoom, including creating and managing breakout rooms, communicating with participants using the chat function, sharing slides and handling client issues
• Identify materials for the curriculum and produce quality supporting materials
• Liaise with, and visit, venues prior to in-person and livestreamed events; organise catering; handle venue bookings
• Regular liaise with, and support, programme participant groups e.g. in relation to dietary requirements, biographies, support with the participant website, App, and assessment procedures
• Physically set up the venue for in-person events e.g. set up the room, registration arrangements, etc. (*If you have a physical disability, we will work around these job tasks to accommodate you.)

2) Systems Management

• Responsible for the efficient administration of all systems and activities from the local office in accordance with policies and procedures.
• Data entry and data cleansing on systems and databases including Common Purpose global CRM
• Run and organise the office systems
• Take clear and concise minutes of meetings as required
• Preparation and administration of documentation relating to governance, the Board and Advisory Group
• Report on KPIs against the strategic plan

3) Relationship Management, Sales and Marketing Coordination

• You will act as the key communicator for programme participants before, during and post programmes via email, social media, phone, web portal and App communications.
• Support the team with marketing initiatives; PR opportunities; graduate communications
• Regularly update the sales database with contact details and track customer movements
• Maintain regular communications and good relationships with key stakeholders (e.g. programme participants, Advisory Group members, contributors and alumni)
• Present a professional, helpful and efficient image of Common Purpose at all times
• Provide support to Programme staff as required in sales, programme administration and social media
• General office management and liaising with the Guinness Enterprise Centre on office related updates

N.B The main duties and responsibilities of the post are outlined in this job description. This list is not exhaustive and is intended to reflect the main tasks and areas of work.

Changes may occur over time and employees will be expected to agree to any reasonable changes to the job description that are commensurate with the grade and in line with the general nature of the post.

Employees will be consulted about any changes to the job description before these are implemented.

Person Specification:

Common Purpose (Ireland) welcome candidates from any background provided they can demonstrate the relevance of their skills.

The person appointed will essentially demonstrate:

Essential:

Qualifications, experience and competencies

• An undergraduate degree (or equivalent qualification) in any subject preferably in a business-related subject
• 2-3 years in office management, event management, customer service or administration
• Must be a team player who thrives on deadline-driven projects and can deliver under pressure
• Meticulous attention to detail and excellent organisation skills
• Excellent written and verbal communication skills
• Ability to organise and analyse data to detect patterns and opportunities
• Ability to maintain high standards of professional conduct at all times: telephone, email and in person
• Highly IT literate with experience in using Word, Excel, PowerPoint, email and CRMs
• Self-starter and ability to get up and running quickly
• An understanding of and commitment to Common Purpose’s mission, values and behaviours
• Experience of proactively identifying and addressing issues
• An interest in positive change in the world

Desirable:

Qualifications, experience and competencies

• Event organisation experience
• Good knowledge of the area, its key issues, and significant organisations
• Experience of working in an office/ sales based environment
• In depth experience working with CRM databases
• Experience working with online communications platforms – e.g. Zoom
• Knowledge of the Charities Governance Code or qualifications/experience in public policy

How to Apply:

Please send a Cover Letter and CV [both in pdf] to Elizabeth Bolger at elizabeth.bolger@commonpurpose.ie

Closing date for applications: Friday 11th October 2024 at 5pm.

Common Purpose Ireland, Company Limited by Guarantee, Registered Office: Riverside One, Sir John Rogerson’s Quay, Dublin 2, D02 X576

Registered in Ireland No. 245649, Registered Charity No. 20033477; © The Common Purpose Charitable Trust 2023