HELPLINK MENTAL HEALTH
Mental Health Services 7 Days a Week

Administrator 
(Part-Time and Full Time Roles)

Helplink is a mental health charity based in Galway City that provides Counselling, Information Provision and Education services, seeks an experienced Administrator to join our innovative and expanding service. We are focused on the needs of the people who use our services, and we are always looking for innovative ways to improve service delivery.

We are looking for an individual with excellent communication skills who will enjoy supporting Helplink's diverse client base to access our mental health services.

Job Overview

A administrator role in a fast-paced and expanding mental health charity.
Part-time and Full time Roles options available to support the expansion of the Galway service. Immediate Start required.

Responsibilities & Duties

• Managing a phone and email box and responding to queries quickly.
• Appointment booking and managing of appointment calendars.
• Liaising with staff to ensure the smooth running of the organisation.
• Making minor alterations to the organisation’s website and social media updates
• Any other ad hoc administrative duties as they may arise.
• Keeping detailed records and statistics and preparing regular reports for Funders and Board of Trustees
• HR administration, e.g Filing documents
• Working with the team to develop policies and procedures.
• Ensuring the highest standards of confidentiality is adhered to with regards to client data
• Ensuring that the organisations confidentially procedures are kept in line with GDPR
• Administer day-to-day financial transactions (e.g. creating invoices, receipts, payment reconciliations, bank lodgements,etc.)

Note: while the above job description indicates the main functions and responsibilities of the post, the Administrator may be allocated other duties from time to time as determined by the Executive Director.

Requirements

Essential

• Minimum 2 years proven experience in a similar role in a fast-paced environment
• Strong organisational skills
• Standards driven and Detail-oriented
• Forward thinker skilled at prioritising multiple tasks in order of urgency
• Ability to manage challenging phone calls with sensitivity
• Ability to use initiative to solve problems
• Ability to work well in a team environment
• Client-focused with a positive “can-do” attitude
• Ability to adapt and learn new skills quickly
• Proficiency with Office 365 (SharePoint, Excel, Word, etc)
• Proficiency using G Suite (specifically Gmail, Calendar, Drive)
• Excellent communication skills – in both verbal and written English
• Excellent interpersonal skills

Desirable but not Essential

• Experience/Training using QuickBooks or Other Accounting Software
• Experience/Training using WordPress
• Experience/Training in Social Media Marketing
• Experience/Knowledge of working in the Mental Health/Charity/Voluntary/Community/Healthcare sectors
• Training in Handling Difficult Calls/ASIST/SafeTalk and/or Childrens First

Job Type: Full-time or Part-time options are available (Monday to Friday)
Salary: €15.00 per hour
Location: Galway City

To Apply:

1. Complete the form at this link: https://forms.office.com/e/Z4aQrZUhNp
   AND
2. Email your CV to laura@helplink.ie

Application deadline: Monday 20th May @ 5pm